Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused and unopened, with original packaging intact. You will also need your receipt or proof of purchase.

Opened or used products are final sale and are not eligible for return or refund under any circumstances.

How To Start A Return

To start a return, contact us at anndee@detaileddog.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Returns must be sent to: Detailed Dog 53 Hopi Lane Scott City, KS 67871

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right. We stand behind every product we ship.

Exchanges

The fastest way to ensure you get what you want is to return the item you have unopened and in original condition. Once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

We cannot accept returns on the following:

• Opened or used grooming products
• Sale items
• Gift cards

Refunds

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at anndee@detaileddog.com.